Privacy Policy

Updated: 10/10/2024

Penny Electric (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.pennyelectric.com (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you use our Site, such as:

• Name
• Contact details (email, phone number)
• Address
• Payment information for billing purposes

Usage Data: Our Site automatically collects certain information when you visit, such as your IP address, browser type, and usage data. This helps us analyze how our Site is used and improve your experience.

Cookies and Tracking: We use cookies and similar tracking technologies to monitor Site activity. Cookies are small files that help us remember your preferences, enhance your user experience, and provide personalized content. You may choose to disable cookies in your browser, but please note this may affect the Site’s functionality.

2. Verbal Opt-in

Penny Electric LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
Website/Online opt-in:

By submitting this form and signing up for texts, you consent to receive text messages from Penny Electric LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage payments
• Communicate with you about services, appointments, and customer support
• Personalize your experience on our Site
• Analyze trends and measure Site performance
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share information with trusted third parties, including:

• Service Providers: Companies that provide services on our behalf, such as payment processors or IT providers, who are bound to keep your data secure.
• Legal Obligations: When required by law or in response to legal processes, we may disclose your information.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to protect your information, please remember that no transmission over the internet is completely secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Object to or restrict the processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at email@pennyelectric.com.

7. Third-Party Links

Our Site may include links to other websites not operated by us. We are not responsible for the privacy practices of these third parties, so we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Penny Electric
1987 Whitney Mesa Drive
Henderson, NV 89014

Phone: (702) 279-6040
Email: email@pennyelectric.com